GENERAL
Plumbing Questions
Q1. What areas do you serve?
We proudly serve homeowners and businesses across Woodstock, Canton, Roswell, Alpharetta, Kennesaw, Marietta, Acworth, and the North Metro Atlanta area, including Cherokee and Cobb Counties.
Q2. Are your plumbers licensed and insured?
Yes! Every Plumb Medic technician is fully licensed and insured, and our company is led by a Master Plumber (#MP210755) with over a decade of hands-on experience.
Q3. What plumbing services do you offer?
We handle everything from drain cleaning, leak detection, and fixture repair to sewer replacement, gas line installation, sump and ejector pump services, and water heater repairs.
Q4. How quickly can you arrive after I book a service?
We offer same-day appointments and 24/7 emergency response for urgent plumbing issues. Most non-emergency visits are scheduled within 24 hours.
EMERGENCY
Plumbing FAQs
Q5. What counts as a plumbing emergency?
Any situation that risks water damage, flooding, or loss of essential utilities, such as burst pipes, sewer backups, or no running water, is considered an emergency.
Q6. Do you charge extra for after-hours service?
No hidden fees. We maintain transparent pricing for day, night, and weekend calls. Our $75 diagnostic fee is waived if you proceed with the repair.
Q7. How can I reach your emergency plumber fast?
Call us 24/7 at (470) 384-9762. A licensed plumber will answer or return your call promptly to get someone dispatched right away.
DRAIN & SEWER
Drain Cleaning & Sewer Repair
Q8. What are signs I need professional drain cleaning?
Slow drains, recurring clogs, gurgling sounds, or unpleasant odors are signs of buildup or blockage. Ignoring them can lead to costly sewer damage.
Q9. How do you clean drains and sewers?
We use cabling, hydro-jetting, and sewer camera inspections to locate and clear blockages safely, then repair or replace damaged lines using high-quality PVC for long-lasting results.
WATER HEATERS
Repair & Installation
Q10. What types of water heaters do you service?
We repair and install gas, electric, and tankless water heaters from trusted brands like Rheem, Bradford White, and AO Smith.
Q11. How do I know if my water heater needs replacement?
Signs include leaks, rust-colored water, inconsistent heating, or a unit older than 10 years. Our technicians can assess and recommend repair or replacement options.
LEAK DETECTION
& Slab Leaks
Q12. How do you find hidden leaks?
We use advanced electronic leak detection to pinpoint leaks behind walls, under slabs, or in underground lines, saving you from unnecessary property damage.
Q13. Do you fix slab leaks too?
Yes. Our team handles both detection and repair, coordinating with restoration crews if needed to ensure complete recovery and prevent mold or foundation damage.
PRICING & OFFERS
Charges and Guarantees
Q14. What is your trip charge?
Our trip charge is just $75, covering the diagnostic visit, and it’s waived when we complete your repair.
Q15. Do you guarantee your work?
Absolutely. We back every job with a 100% satisfaction guarantee and manufacturer warranties on installed parts and fixtures.
Q16. How can I pay for your services?
COMMUNITY
Community & Charitable Mission
Q17. Does The Plumb Medic give back to the community?
Still Have Questions?
Call us anytime at (470) 384-9762 or request service online, our licensed plumbers are available 24/7 to assist you in plumbing emergency.