Question 1

What areas do you serve?

Accepted Answer

We proudly serve homeowners and businesses across Woodstock, Canton, Roswell, Alpharetta, Kennesaw, Marietta, Acworth, and the North Metro Atlanta area, including Cherokee and Cobb Counties.

Question 2

Are your plumbers licensed and insured?

Accepted Answer

Yes! Every Plumb Medic technician is fully licensed and insured, and our company is led by a Master Plumber (#MP210755) with over a decade of hands-on experience.

Question 3

What plumbing services do you offer?

Accepted Answer

We handle everything from drain cleaning, leak detection, and fixture repair to sewer replacement, gas line installation, sump and ejector pump services, and water heater repairs.

Question 4

How quickly can you arrive after I book a service?

Accepted Answer

We offer same-day appointments and 24/7 emergency response for urgent plumbing issues. Most non-emergency visits are scheduled within 24 hours.

Question 5

What counts as a plumbing emergency?

Accepted Answer

Any situation that risks water damage, flooding, or loss of essential utilities, such as burst pipes, sewer backups, or no running water, is considered an emergency.

Question 6

Do you charge extra for after-hours service?

Accepted Answer

No hidden fees. We maintain transparent pricing for day, night, and weekend calls. Our $75 diagnostic fee is waived if you proceed with the repair.

Question 7

How can I reach your emergency plumber fast?

Accepted Answer

Call us 24/7 at (470) 384-9762. A licensed plumber will answer or return your call promptly to get someone dispatched right away.

Question 8

What are signs I need professional drain cleaning?

Accepted Answer

Slow drains, recurring clogs, gurgling sounds, or unpleasant odors are signs of buildup or blockage. Ignoring them can lead to costly sewer damage.

Question 9

How do you clean drains and sewers?

Accepted Answer

We use cabling, hydro-jetting, and sewer camera inspections to locate and clear blockages safely, then repair or replace damaged lines using high-quality PVC for long-lasting results.

Question 10

What types of water heaters do you service?

Accepted Answer

We repair and install gas, electric, and tankless water heaters from trusted brands like Rheem, Bradford White, and AO Smith.

Question 11

How do I know if my water heater needs replacement?

Accepted Answer

Signs include leaks, rust-colored water, inconsistent heating, or a unit older than 10 years. Our technicians can assess and recommend repair or replacement options.

Question 12

How do you find hidden leaks?

Accepted Answer

We use advanced electronic leak detection to pinpoint leaks behind walls, under slabs, or in underground lines, saving you from unnecessary property damage.

Question 13

Do you fix slab leaks too?

Accepted Answer

Yes. Our team handles both detection and repair, coordinating with restoration crews if needed to ensure complete recovery and prevent mold or foundation damage.

Question 14

What is your trip charge?

Accepted Answer

Our trip charge is just $75, covering the diagnostic visit, and it’s waived when we complete your repair.

Question 15

Do you guarantee your work?

Accepted Answer

Absolutely. We back every job with a 100% satisfaction guarantee and manufacturer warranties on installed parts and fixtures.

Question 16

How can I pay for your services?

Accepted Answer

We accept all major credit cards, debit, and digital payments for convenience. Financing options are available for larger repairs or installations.

Question 17

Does The Plumb Medic give back to the community?

Accepted Answer

Yes — 2% of every service call is donated to Children’s Healthcare of Atlanta, helping fund medical care and comfort for local kids in need. When you hire us, you’re helping a child heal.

Plumbing Emergency? We’re available 24/7.

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