Privacy Policy

Effective Date: May 11, 2026

Plumb Medic (“Plumb Medic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit theplumbmedic.com (the “Site”), request a service callback, chat with us, or otherwise interact with our business. By using the Site or contacting us, you agree to the practices described in this Privacy Policy.

About Plumb Medic

Plumb Medic is a residential and commercial plumbing services company based in Woodstock, Georgia, serving customers throughout the surrounding metro Atlanta area. Our office is located at 225 Creekstone Ridge, Suite 19, Woodstock, GA 30188. You can reach us by phone at (470) 384-9762 or by email at office@theplumbmedic.com with any questions about this policy or the information we hold about you.

Information We Collect

Information You Provide Directly

When you request a callback, schedule an appointment, submit a contact form, send us an email, or message us through the chat feature on our Site, we collect the information you choose to share with us. This typically includes your name, phone number, email address, service address, and a description of the plumbing issue or service you are inquiring about. If you schedule service, we may also collect appointment preferences, access instructions, and any other details needed to provide the work you have requested.

Information Collected Automatically

When you visit our Site, certain information is collected automatically by our web servers and the third-party services that power features on the Site. This may include your IP address, browser type and version, device type, operating system, referring website, the pages you view on our Site, the date and time of your visit, and how you interact with the content. This information helps us understand how visitors use our Site, improve performance, and troubleshoot technical issues.

Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies such as pixels and local storage to remember your preferences, keep your session active, measure traffic, and improve the overall user experience. You can control or disable cookies through your browser settings, but please note that some parts of the Site may not function properly if cookies are disabled.

How We Use Your Information

We use the information we collect to respond to your inquiries, schedule and confirm service appointments, dispatch plumbing technicians, send appointment reminders and follow-up communications, process payments for completed work, provide customer support, and address warranty or service-related questions. We also use information to maintain customer records, improve our services, monitor and secure our Site, comply with legal obligations, and, where permitted, send occasional promotional offers or service reminders that we believe may be of interest to you. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly.

Third-Party Services We Use

We rely on a small number of trusted third-party platforms to run the customer-facing features on our Site. These providers process information on our behalf and are contractually required to protect that information.

LeadConnector (Callback Calendar and Contact Form)

The callback scheduling calendar and contact form on our Site are powered by LeadConnector, a customer communication platform operated by HighLevel. When you book a callback or submit a contact form, the information you provide — including your name, phone number, email address, service address, appointment time, and message details — is transmitted to and stored within LeadConnector so that our team can receive your request, schedule your appointment, and follow up with you. LeadConnector may also use cookies and tracking technologies to support form functionality and analytics. For more information about how LeadConnector handles data, please review the HighLevel Privacy Policy at gohighlevel.com.

Podium (Website Chat Messaging)

The instant chat widget on our Site is provided by Podium. When you send a message through the chat, your name, phone number, and the content of your messages are transmitted to and stored within Podium so that our team can respond to your inquiry, often by continuing the conversation as a text message to the phone number you provide. Podium may also collect technical information about your device and chat session. By starting a chat, you consent to receive text messages from Plumb Medic in response to your inquiry. Standard message and data rates from your mobile carrier may apply. You can stop receiving text messages at any time by replying STOP. For more information about how Podium handles data, please review the Podium Privacy Policy at podium.com.

Other Service Providers

We may also use other reputable third-party providers for purposes such as website hosting, analytics, email delivery, payment processing, and review collection. These providers only receive the information they need to perform their services for us and are not permitted to use it for unrelated purposes.

SMS and Text Messaging Consent

By providing your phone number through our website, contact form, callback request, or chat widget, you agree that Plumb Medic and its service providers (including LeadConnector and Podium) may contact you by phone call, text message, or automated messaging at that number regarding your service request, appointments, follow-ups, and related communications. Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance.

How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business and serve you. This includes sharing information with our service providers (such as LeadConnector and Podium) who help us operate the Site and communicate with customers, with our employees and technicians who need the information to perform the work you have requested, with payment processors to complete transactions, and with our professional advisors such as attorneys and accountants when necessary. We may also disclose information when required by law, in response to a valid legal request, to enforce our agreements, to protect the rights, property, or safety of Plumb Medic, our customers, or others, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

Data Retention

We retain your personal information for as long as needed to provide the services you have requested, maintain accurate business and accounting records, resolve disputes, enforce our agreements, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

Your Privacy Choices and Rights

You have the right to request access to the personal information we hold about you, ask us to correct information that is inaccurate or incomplete, request deletion of your information (subject to certain legal and business retention requirements), and opt out of marketing communications at any time. Depending on where you live, you may have additional rights under applicable privacy laws. To exercise any of these rights, please contact us using the information at the end of this policy. We may need to verify your identity before responding to your request.

Children’s Privacy

Our Site and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

Third-Party Links

Our Site may include links to third-party websites that we do not own or control. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make changes, we will update the “Effective Date” at the top of this page and post the revised policy on our Site. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Plumb Medic 225 Creekstone Ridge, Suite 19 Woodstock, GA 30188 Phone: (470) 384-9762 Email: office@theplumbmedic.com